General eBook Questions
• What file format are your eBooks?
• What software do I need to read eBooks?
• Is any special hardware needed to read an eBook?
• How long will it take for me to download an eBook from your website?
• What do you recommend if I have a very slow or bad Internet connection?
• Are all books available in PDF format?
Downloading Purchased eBooks
• If I purchase an eBook, when can I have access to the files?
• How do I download purchased eBooks?
• How long do I have access to the eBooks that I purchase?
• What if my Internet connection is interrupted when I'm downloading a large file?
• What if I change computers?
• Do your eBooks contain Digital Rights Management (DRM)?
• May I share my eBooks with others?
What software do I need to read an eBook?
Every eBook on our website may be downloaded to your computer, or mobile device. Each format (PDF, ePub, and mobi/prc) has many options for allowing you to read on your device. To read a PDF, you can download the latest version of the free Adobe Acrobat Reader here. To read an ePub, you can download the latest version of Adobe Digital Editions here. To read a mobi/prc file, you can download Kindle for PC here or Kindle for Mac here.
Is any special hardware needed to read an eBook?
No special equipment is required. Almost any computer with an Internet connection can be used. You have the option of also using an eReader, tablet, or other mobile device to read your eBook.
How do I order an eBook?
EBooks are listed in Cistercian Publications store in the same manner as print books. Look for the binding description under the title (Hardcover, Paperback, eBook, etc.). We have also created a link to find all of our eBooks in one location. Click here to view them. To order an eBook, simply add it to your shopping cart, the same as you would a print book. If you have any questions or need assistance, please contact Customer Service by email at firstname.lastname@example.org or by phone from 8:00 a.m. - 4:30 p.m. CT, Monday - Friday at (800) 436-8431 or (320) 363-2213.
Note: eBooks may only be ordered online.
Will eBooks come with any additional information?
Each eBook includes a full table of contents and other front matter, bibliography, references, and/or the index, if applicable, at no additional cost. At this time no additional material is included.
Can I order over the phone or with a purchase order?
No. In order to purchase eBooks, you must use the website and pay with a valid credit card. We cannot take orders over the phone, fax, or via the mail or email. Other methods of payment (check or purchase order) will not be accepted.
How long do I have access to the eBooks files that I purchase?
The standard timeframe you must download your files within, is 250 days from date of purchase. After that time period, you will no longer have access to your files on the Cistercian Publications website. However, once you download the files, you may keep them for your personal use as long as you wish.
What if my Internet connection is interrupted when I'm downloading a large file?
It is recommended to login to your account and simply re-download the file. This will ensure that the file is not corrupted, which may be the case if you allow the browser to attempt to continue the original download.
What if I change computers?
You may download your purchased files from any computer as long as it is within the standard timeframe from the date you purchased the eBook. If you need to move the book to another computer after the standard timeframe, you may do so using a USB drive, by emailing it to yourself, or by any other means available to you. It is your file to transfer to another computer as you wish as long as it is for your personal, noncommercial use.
Do your eBooks contain Digital Rights Management (DRM)?
No. Cistercian Publications has decided not to include DRM on the eBooks available through the website. Click here to see our statement regarding DRM.
May I share my eBooks with others?
Unless the copyright statement within the eBook specifies otherwise, all of the content is copyrighted by Cistercian Publications. You may print single copies of purchased eBooks solely for your personal noncommercial use.